Web South FAQ

March 2018 – Web South are now using an integrated FAQ system.
Note that at the moment we have only imported the previous items.
New items will be added as needed.

.htaccess (1)

The website Domain name suddenly stopped redirecting to the subfolder where the WordPress files were.

Helpdesk narrowed it down to a single line in .htaccess

was caused by this line in the .htaccess file located in the public_html/ directory of the cPanel account.

RewriteOptions inherit – Remarking this line to test if its at fault

then try using the domain URL again – refresh the browser – hopefully you will now be forwarded to the subfolder.

PeteH

cPanel (3)

A new version of the Website Control Panel that Web South Hosting uses has been added.

That is called cPanel. You might notice a new colour of the login dialog box.

Category: cPanel

This message has been on the Web South cPanel admin page for a long time. It may not be relevant now.

One interesting thing has been that some members are now choosing to have different cPanel “themes (Skins)”.
One advantage I have seen from these themes is that I can deliver better news items direct to your cPanel.
Its not a problem for regular X theme members (where this message is going) – I just wanted to let you know there are other themes available.
A word of caution, some features may not be available in other themes (I notice that Fantastico is not shown in the “Light” RVSkins).

Category: cPanel

The website Domain name suddenly stopped redirecting to the subfolder where the WordPress files were.

Helpdesk narrowed it down to a single line in .htaccess

was caused by this line in the .htaccess file located in the public_html/ directory of the cPanel account.

RewriteOptions inherit – Remarking this line to test if its at fault

then try using the domain URL again – refresh the browser – hopefully you will now be forwarded to the subfolder.

PeteH

Plugins (2)

WordPress UPDATE with the Atahualpa theme require a few essential things prepared first.

Please check out the document on WordPress.org about this

Updating WordPress – it is a generalized document but very good.

Check the documentation for the WordPress update.

You will find this in your Admin Panel under Dashboard, Updates.
You should see a message like this example below

An updated version of WordPress is available.

You can update to WordPress 3.5.1 automatically or download the package and install it manually:

In this example the update is for version 3.5.1 and if you click on the link (on the one in your admin panel) it will load the information about this update in your default browser. The web page will list various things – take note of any warnings which may affect you.
The web page also has links to other helpful documentation if you are new.

BEFORE UPDATING WORDPRESS.

  • We recommend making sure all your plugins are updated prior to the WordPress update.
    WARNING: If you have a plugin such as AskApache Password Protect active which prevents changes to your files – you will need to temporarily disable it while doing these updates (and the same for WordPress). 
  • For safety – make sure you have a child theme (for atahualpa) active
    (or you will lose any code updates/changes to the website).
  • Make a backup of your database. Your WordPress installation should have a plugin named WordPress Database Backup activated and you should be able to go to your Admin Panel in WordPress and access it via Admin panel Tools, Backup.
  •  Make sure you have a BACKUP of any custom graphics in the WordPress Theme.
    (these files are not backed up with the WordPress Database Backup plugin).

    • they should be in the path wp-content/themes/atahualpa/images
      and Header Graphics in
    • wp-content/themes/atahualpa/images/header
    • (We recommend an FTP program such as Filezilla to copy these files from your website.
      It is well worth noting which folders they come from when you store them locally).
    • If you are unsure which are your custom graphics (they are located in a folder full of other graphics) then please ask your web designer (most times this will be Web South) and they should advise you.
    • Make sure you have your FTP pogram set up to access your WordPress website. (You will need access to the cPanel UserName and Password to do this).
  •  Disable Plugins – (Optional)
    You don’t have to do this, but every now and again a plugin hasn’t been updated to work with the latest version of WordPress, and causes a problem after the upgrade. Head to the Manage Plugins page in the Dashboard,
    Take not of any plugins which are NOT Activated (but installed). Changing the “Bulk Actions” pull down menu to “Deactivate” and clicking “Apply”. 
  •  This one is a bit ‘Tricky’. DO you have any plugins loaded which prevent changes to your site? (makes the site much more secure – but if you forget that you have – you will most likely see some kind of error message).
    If so – you will need to disable them for the moment.
    eg AskApache Password Protect 

UPDATE WORDPRESS

  • Update WordPress. We find that updating via Update Automatically in your Admin Panel works find (having taken note of any issues at the documentation Check the documentation for the WordPress update.
  • Watch for any messages and respond accordingly.

AFTER WORDPRESS UPDATE

  • Activate Plugins (if you did the step to Deactivate them).
  • Copy custom graphics and header graphics to thier folders again.
  • Check that all went ok.
  • Enable any security plugins such as AskApache Password Protect.
Categories: Plugins, Themes, WordPress

The plugin:  Ajax Event Calendar

The warning message shows after updating to Version 1.0.4

Note: It may also be related to WordPress versions from 3.4 on but this is unclear.

Ajax Event Calendar requires a city value for the Timezone setting.
Not all cities are listed. Can’t find your city in the timezone dropdown?… Search for your standardized timezone..
Update Blog Settings“.

First: Find your Timezone string.

You should be able to use this resource:

http://us3.php.net/manual/en/timezones.php

Drill down until you find your closest city.

for instance here is ours

Australia/Adelaide   (Not a bad idea to COPY this so you dont make mistakes later)

Next:

When you go to the Admin Panel Settings Page you don’t find a place to choose or enter the City value
It is not normally exposed

First enter the URL manually to see ALL WordPress settings – TAKE GREAT CAUTION HERE!!!

your domain name including installed folder /wp-admin/options.php

do a search for

timezone_string

Paste or enter the string you found eg “Australia/Adelaide”.

Scroll to the bottom

Click the “Save Changes” Button.

The warning message should have disappeared.

 

 

 

Category: Plugins

Themes (1)

WordPress UPDATE with the Atahualpa theme require a few essential things prepared first.

Please check out the document on WordPress.org about this

Updating WordPress – it is a generalized document but very good.

Check the documentation for the WordPress update.

You will find this in your Admin Panel under Dashboard, Updates.
You should see a message like this example below

An updated version of WordPress is available.

You can update to WordPress 3.5.1 automatically or download the package and install it manually:

In this example the update is for version 3.5.1 and if you click on the link (on the one in your admin panel) it will load the information about this update in your default browser. The web page will list various things – take note of any warnings which may affect you.
The web page also has links to other helpful documentation if you are new.

BEFORE UPDATING WORDPRESS.

  • We recommend making sure all your plugins are updated prior to the WordPress update.
    WARNING: If you have a plugin such as AskApache Password Protect active which prevents changes to your files – you will need to temporarily disable it while doing these updates (and the same for WordPress). 
  • For safety – make sure you have a child theme (for atahualpa) active
    (or you will lose any code updates/changes to the website).
  • Make a backup of your database. Your WordPress installation should have a plugin named WordPress Database Backup activated and you should be able to go to your Admin Panel in WordPress and access it via Admin panel Tools, Backup.
  •  Make sure you have a BACKUP of any custom graphics in the WordPress Theme.
    (these files are not backed up with the WordPress Database Backup plugin).

    • they should be in the path wp-content/themes/atahualpa/images
      and Header Graphics in
    • wp-content/themes/atahualpa/images/header
    • (We recommend an FTP program such as Filezilla to copy these files from your website.
      It is well worth noting which folders they come from when you store them locally).
    • If you are unsure which are your custom graphics (they are located in a folder full of other graphics) then please ask your web designer (most times this will be Web South) and they should advise you.
    • Make sure you have your FTP pogram set up to access your WordPress website. (You will need access to the cPanel UserName and Password to do this).
  •  Disable Plugins – (Optional)
    You don’t have to do this, but every now and again a plugin hasn’t been updated to work with the latest version of WordPress, and causes a problem after the upgrade. Head to the Manage Plugins page in the Dashboard,
    Take not of any plugins which are NOT Activated (but installed). Changing the “Bulk Actions” pull down menu to “Deactivate” and clicking “Apply”. 
  •  This one is a bit ‘Tricky’. DO you have any plugins loaded which prevent changes to your site? (makes the site much more secure – but if you forget that you have – you will most likely see some kind of error message).
    If so – you will need to disable them for the moment.
    eg AskApache Password Protect 

UPDATE WORDPRESS

  • Update WordPress. We find that updating via Update Automatically in your Admin Panel works find (having taken note of any issues at the documentation Check the documentation for the WordPress update.
  • Watch for any messages and respond accordingly.

AFTER WORDPRESS UPDATE

  • Activate Plugins (if you did the step to Deactivate them).
  • Copy custom graphics and header graphics to thier folders again.
  • Check that all went ok.
  • Enable any security plugins such as AskApache Password Protect.
Categories: Plugins, Themes, WordPress

WAMP (1)

Problem showed up when trying to access phpMyAdmin

got a 403 Forbidden

————–

lots of suggestions online but only this worked for me.

change line with listen to

Listen 0.0.0.0:80

the section of code that is in

HTTPD.CONF

—————
# Listen: Allows you to bind Apache to specific IP addresses and/or
# ports, instead of the default. See also the
# directive.
#
# Change this to Listen on specific IP addresses as shown below to
# prevent Apache from glomming onto all bound IP addresses.
#
#Listen 12.34.56.78:80
#Listen 80
Listen 0.0.0.0:80

Reference at:

http://forum.wampserver.com/read.php?2,91914

Category: WAMP

Website Hosting (10)

Problem showed up when trying to access phpMyAdmin

got a 403 Forbidden

————–

lots of suggestions online but only this worked for me.

change line with listen to

Listen 0.0.0.0:80

the section of code that is in

HTTPD.CONF

—————
# Listen: Allows you to bind Apache to specific IP addresses and/or
# ports, instead of the default. See also the
# directive.
#
# Change this to Listen on specific IP addresses as shown below to
# prevent Apache from glomming onto all bound IP addresses.
#
#Listen 12.34.56.78:80
#Listen 80
Listen 0.0.0.0:80

Reference at:

http://forum.wampserver.com/read.php?2,91914

Category: WAMP

WordPress UPDATE with the Atahualpa theme require a few essential things prepared first.

Please check out the document on WordPress.org about this

Updating WordPress – it is a generalized document but very good.

Check the documentation for the WordPress update.

You will find this in your Admin Panel under Dashboard, Updates.
You should see a message like this example below

An updated version of WordPress is available.

You can update to WordPress 3.5.1 automatically or download the package and install it manually:

In this example the update is for version 3.5.1 and if you click on the link (on the one in your admin panel) it will load the information about this update in your default browser. The web page will list various things – take note of any warnings which may affect you.
The web page also has links to other helpful documentation if you are new.

BEFORE UPDATING WORDPRESS.

  • We recommend making sure all your plugins are updated prior to the WordPress update.
    WARNING: If you have a plugin such as AskApache Password Protect active which prevents changes to your files – you will need to temporarily disable it while doing these updates (and the same for WordPress). 
  • For safety – make sure you have a child theme (for atahualpa) active
    (or you will lose any code updates/changes to the website).
  • Make a backup of your database. Your WordPress installation should have a plugin named WordPress Database Backup activated and you should be able to go to your Admin Panel in WordPress and access it via Admin panel Tools, Backup.
  •  Make sure you have a BACKUP of any custom graphics in the WordPress Theme.
    (these files are not backed up with the WordPress Database Backup plugin).

    • they should be in the path wp-content/themes/atahualpa/images
      and Header Graphics in
    • wp-content/themes/atahualpa/images/header
    • (We recommend an FTP program such as Filezilla to copy these files from your website.
      It is well worth noting which folders they come from when you store them locally).
    • If you are unsure which are your custom graphics (they are located in a folder full of other graphics) then please ask your web designer (most times this will be Web South) and they should advise you.
    • Make sure you have your FTP pogram set up to access your WordPress website. (You will need access to the cPanel UserName and Password to do this).
  •  Disable Plugins – (Optional)
    You don’t have to do this, but every now and again a plugin hasn’t been updated to work with the latest version of WordPress, and causes a problem after the upgrade. Head to the Manage Plugins page in the Dashboard,
    Take not of any plugins which are NOT Activated (but installed). Changing the “Bulk Actions” pull down menu to “Deactivate” and clicking “Apply”. 
  •  This one is a bit ‘Tricky’. DO you have any plugins loaded which prevent changes to your site? (makes the site much more secure – but if you forget that you have – you will most likely see some kind of error message).
    If so – you will need to disable them for the moment.
    eg AskApache Password Protect 

UPDATE WORDPRESS

  • Update WordPress. We find that updating via Update Automatically in your Admin Panel works find (having taken note of any issues at the documentation Check the documentation for the WordPress update.
  • Watch for any messages and respond accordingly.

AFTER WORDPRESS UPDATE

  • Activate Plugins (if you did the step to Deactivate them).
  • Copy custom graphics and header graphics to thier folders again.
  • Check that all went ok.
  • Enable any security plugins such as AskApache Password Protect.
Categories: Plugins, Themes, WordPress

Graphics corrupted (only part load) and or CAPTCHA image not displaying,

There seems to be a problem with some (only some) computers accessing websites.
Initially we thought it was only from our hosted sites, as there was at the time no reference to the problem with various searches on the net.

We think we have finally been able to pin it down.

The problem: Graphics corrupted or not showing at all. This was concerning as all our web forms use graphics CAPTCHA to confirm a human entering info on the form.

It seems to be happening with computers that have Kaspersky Internet Security 2012 installed. (we dont know if it happens with other versions of Kaspersky – it may well be the antivirus product as well. We were able to confirm that by temporarily pausing protection the site behaved fine.

So far the only solutions are to ‘temporarily pausing protection’ – WE SAY THIS IS NOT ACCEPTABLE.

or

Upgrade to Kaspersky Internet Security 2013.

As this is a free upgrade we recommend doing this.
Find more information on Web South’s Internet Security Software page about software available.
We recommend upgrading – please dont go away from Kaspersky because of this (It might not be totally thier problem, we don’t know. We do know they are a good security package. 

We also recommend backing up your system before doing something like upgrading your software.

Check out how you could do that with True Image 2013 by Acronis.

or

If you can’t (for various reasons) upgrade to Kaspersky’s Internet Security 2013 just yet, then follow Kaspersky’s guide on How to configure the protection scope in Kaspersky Internet Security 2012

It will allow images on the websites added to this list to display correctly.

We hope this helps.

Category: Website Hosting

A new version of the Website Control Panel that Web South Hosting uses has been added.

That is called cPanel. You might notice a new colour of the login dialog box.

Category: cPanel

This message has been on the Web South cPanel admin page for a long time. It may not be relevant now.

One interesting thing has been that some members are now choosing to have different cPanel “themes (Skins)”.
One advantage I have seen from these themes is that I can deliver better news items direct to your cPanel.
Its not a problem for regular X theme members (where this message is going) – I just wanted to let you know there are other themes available.
A word of caution, some features may not be available in other themes (I notice that Fantastico is not shown in the “Light” RVSkins).

Category: cPanel

The easiest way to add HTML and formatting to a text widget is to make a draft post. Create what you want in it.
Then copy all the HTML once it looks just the way I want.
That way you can use all the formatting of the visual editor.
Then copy and paste into a text widget.
And to tidy up delete the draft post.
Further reading at:
http://support.wordpress.com/widgets/text-widget/#text-widget
http://support.wordpress.com/widgets/text-widget/#adding-an-image

Category: Widgets

Login to the Admin Panel.
Select Purchase/Upgrade Hosting located under the Products menu.
Enter the domain name. The domain name must be registered and active.
Select Domain Manager from the Select the type of Website Hosting drop down.
Select an existing or create a new customer.
Tick the check box to accept the terms and conditions.
Click Submit Hosting Order.
More Information
The Domain Manager product allows you to complete the following functions:
URL Redirection – point your domain name to any web address.
DNS Zone Management – create, edit and delete your domain name zone file, including A, CNAME and MX records.
Alias Email Accounts – Point an email address linked to the domain name to another email address.

Category: Website Hosting

We found this information on the question,

It works for us (see help menu on this website – we use it to linkk to the FAQ & Ticket Support sites.

http://wordpress.org/support/topic/open-custom-links-in-new-window

Category: WordPress

The website Domain name suddenly stopped redirecting to the subfolder where the WordPress files were.

Helpdesk narrowed it down to a single line in .htaccess

was caused by this line in the .htaccess file located in the public_html/ directory of the cPanel account.

RewriteOptions inherit – Remarking this line to test if its at fault

then try using the domain URL again – refresh the browser – hopefully you will now be forwarded to the subfolder.

PeteH

The plugin:  Ajax Event Calendar

The warning message shows after updating to Version 1.0.4

Note: It may also be related to WordPress versions from 3.4 on but this is unclear.

Ajax Event Calendar requires a city value for the Timezone setting.
Not all cities are listed. Can’t find your city in the timezone dropdown?… Search for your standardized timezone..
Update Blog Settings“.

First: Find your Timezone string.

You should be able to use this resource:

http://us3.php.net/manual/en/timezones.php

Drill down until you find your closest city.

for instance here is ours

Australia/Adelaide   (Not a bad idea to COPY this so you dont make mistakes later)

Next:

When you go to the Admin Panel Settings Page you don’t find a place to choose or enter the City value
It is not normally exposed

First enter the URL manually to see ALL WordPress settings – TAKE GREAT CAUTION HERE!!!

your domain name including installed folder /wp-admin/options.php

do a search for

timezone_string

Paste or enter the string you found eg “Australia/Adelaide”.

Scroll to the bottom

Click the “Save Changes” Button.

The warning message should have disappeared.

 

 

 

Category: Plugins

Widgets (1)

The easiest way to add HTML and formatting to a text widget is to make a draft post. Create what you want in it.
Then copy all the HTML once it looks just the way I want.
That way you can use all the formatting of the visual editor.
Then copy and paste into a text widget.
And to tidy up delete the draft post.
Further reading at:
http://support.wordpress.com/widgets/text-widget/#text-widget
http://support.wordpress.com/widgets/text-widget/#adding-an-image

Category: Widgets

WordPress (4)

WordPress UPDATE with the Atahualpa theme require a few essential things prepared first.

Please check out the document on WordPress.org about this

Updating WordPress – it is a generalized document but very good.

Check the documentation for the WordPress update.

You will find this in your Admin Panel under Dashboard, Updates.
You should see a message like this example below

An updated version of WordPress is available.

You can update to WordPress 3.5.1 automatically or download the package and install it manually:

In this example the update is for version 3.5.1 and if you click on the link (on the one in your admin panel) it will load the information about this update in your default browser. The web page will list various things – take note of any warnings which may affect you.
The web page also has links to other helpful documentation if you are new.

BEFORE UPDATING WORDPRESS.

  • We recommend making sure all your plugins are updated prior to the WordPress update.
    WARNING: If you have a plugin such as AskApache Password Protect active which prevents changes to your files – you will need to temporarily disable it while doing these updates (and the same for WordPress). 
  • For safety – make sure you have a child theme (for atahualpa) active
    (or you will lose any code updates/changes to the website).
  • Make a backup of your database. Your WordPress installation should have a plugin named WordPress Database Backup activated and you should be able to go to your Admin Panel in WordPress and access it via Admin panel Tools, Backup.
  •  Make sure you have a BACKUP of any custom graphics in the WordPress Theme.
    (these files are not backed up with the WordPress Database Backup plugin).

    • they should be in the path wp-content/themes/atahualpa/images
      and Header Graphics in
    • wp-content/themes/atahualpa/images/header
    • (We recommend an FTP program such as Filezilla to copy these files from your website.
      It is well worth noting which folders they come from when you store them locally).
    • If you are unsure which are your custom graphics (they are located in a folder full of other graphics) then please ask your web designer (most times this will be Web South) and they should advise you.
    • Make sure you have your FTP pogram set up to access your WordPress website. (You will need access to the cPanel UserName and Password to do this).
  •  Disable Plugins – (Optional)
    You don’t have to do this, but every now and again a plugin hasn’t been updated to work with the latest version of WordPress, and causes a problem after the upgrade. Head to the Manage Plugins page in the Dashboard,
    Take not of any plugins which are NOT Activated (but installed). Changing the “Bulk Actions” pull down menu to “Deactivate” and clicking “Apply”. 
  •  This one is a bit ‘Tricky’. DO you have any plugins loaded which prevent changes to your site? (makes the site much more secure – but if you forget that you have – you will most likely see some kind of error message).
    If so – you will need to disable them for the moment.
    eg AskApache Password Protect 

UPDATE WORDPRESS

  • Update WordPress. We find that updating via Update Automatically in your Admin Panel works find (having taken note of any issues at the documentation Check the documentation for the WordPress update.
  • Watch for any messages and respond accordingly.

AFTER WORDPRESS UPDATE

  • Activate Plugins (if you did the step to Deactivate them).
  • Copy custom graphics and header graphics to thier folders again.
  • Check that all went ok.
  • Enable any security plugins such as AskApache Password Protect.
Categories: Plugins, Themes, WordPress

The easiest way to add HTML and formatting to a text widget is to make a draft post. Create what you want in it.
Then copy all the HTML once it looks just the way I want.
That way you can use all the formatting of the visual editor.
Then copy and paste into a text widget.
And to tidy up delete the draft post.
Further reading at:
http://support.wordpress.com/widgets/text-widget/#text-widget
http://support.wordpress.com/widgets/text-widget/#adding-an-image

Category: Widgets

We found this information on the question,

It works for us (see help menu on this website – we use it to linkk to the FAQ & Ticket Support sites.

http://wordpress.org/support/topic/open-custom-links-in-new-window

Category: WordPress

The plugin:  Ajax Event Calendar

The warning message shows after updating to Version 1.0.4

Note: It may also be related to WordPress versions from 3.4 on but this is unclear.

Ajax Event Calendar requires a city value for the Timezone setting.
Not all cities are listed. Can’t find your city in the timezone dropdown?… Search for your standardized timezone..
Update Blog Settings“.

First: Find your Timezone string.

You should be able to use this resource:

http://us3.php.net/manual/en/timezones.php

Drill down until you find your closest city.

for instance here is ours

Australia/Adelaide   (Not a bad idea to COPY this so you dont make mistakes later)

Next:

When you go to the Admin Panel Settings Page you don’t find a place to choose or enter the City value
It is not normally exposed

First enter the URL manually to see ALL WordPress settings – TAKE GREAT CAUTION HERE!!!

your domain name including installed folder /wp-admin/options.php

do a search for

timezone_string

Paste or enter the string you found eg “Australia/Adelaide”.

Scroll to the bottom

Click the “Save Changes” Button.

The warning message should have disappeared.

 

 

 

Category: Plugins

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